Exciting opportunity to join a high calibre CX Team. Reporting to the Head of Customer Experience, your role will be a hybrid of CX Design and Service Design.

• Facilitating design sprints and workshops, including research and customer testing
• Supporting development of data driven customer journey maps / service design blueprints and personas to visualise the services and offer
• Distilling business and customers’ needs into digestible components for design and development teams
• Developing and testing prototypes
• Engaging with actual customers and partners to drive true collaboration across the end to end customer journey
• Understanding the customers deeply, becoming a customer champion
• Supporting the creation of, then championing the design practice to drive customer focused design into our ways of working, including best practice frameworks, tools, processes and resources for the business to use

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• 3-5 years leading human centered design/design thinking / service design efforts in an organisation
• Be skilled and experienced in leading and facilitating design sprints/workshops and customer research, in person and using on-line collaboration tools
• Have a strong understanding of human centered design methodologies like Design Thinking, Lean UX and customer/user research methods
• Experience working in an Agile environment
• Have high resilience, with the ability to translate vision to action and deliver on goals
• Be an excellent communicator who can tell stories, influence and excite the organisation

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